Our Guarantee

See details of our guarantee

We  feel sure that you will love your necklace, but we accept exchanges if requested in writing within 5 days of delievery with the new request.  We  must receive  the item to be exchanged within 20 days of the delivery, and on the condition that it is unworn.  We do not accept returns and refunds, nor can we exchange items that have been worn or damaged.

The postal expense is payable by the client for the returns.  If you choose to exchange for a more expensive item, the price difference is payable by PayPal before we post the new item.